Refund policy

Returns & Refunds Policy

Returns

 

Due to the unique and original nature of the artworks, returns are accepted only in the event that an artwork arrives damaged or is materially not as described.

If you believe your order qualifies for a return, please notify us within 7 days of delivery by contacting annamosesfineart@gmail.com. Kindly include:

• Your order number

• Clear photographs of the artwork and its packaging

• A brief description of the issue

Requests submitted beyond 7 days of delivery may not be accepted.

Return Shipping

• All return shipping costs are the responsibility of the buyer.

• Original delivery and shipping charges are non-refundable.

• Returned artworks must be received in their original condition and packaging to ensure safe transit.

For your protection, we strongly recommend using a fully tracked and insured shipping service. We cannot accept responsibility for items lost or damaged during return transit.

Refunds

Upon receipt and careful inspection of the returned artwork, you will be notified of the outcome.

If approved:

• Refunds will be issued to the original method of payment.

• Original delivery and shipping charges are non-refundable.

• Please allow several business days for funds to be reflected by your payment provider.

Non-Returnable Works

The following are not eligible for return or refund:

• Original artworks or commissions where no damage or fault is present

• Custom or commissioned pieces

• Artworks damaged as a result of improper handling after delivery

Damaged Artwork

Should your artwork arrive damaged, please notify us within 48 hours of delivery, providing clear images of the damage and packaging so we may assist you promptly.

International Orders

Please note that any import duties, taxes, or customs charges incurred on international orders are non-refundable and remain the responsibility of the collector.

Contact

For all return and refund enquiries, please contact:

annamosesfineart@gmail.com